Gallup defines customer engagement as: “A customer’s rational, emotional, and psychological attachment to a brand, company or product.” An...
Read moreTo Reduce Customer Churn, First Understand its Drivers Among the most concerning outcomes for all enterprises, especially SaaS startups, is...
Read moreThere was so much to celebrate at Connect 2021 — Skilljar’s annual Customer Education conference — with over 1oo customers...
Read moreThere’s only a few days left to register for Connect 2021! Don’t miss the premier Customer Education Event! Register now!...
Read moreA few tips about how to have a smooth onboarding process by creating effective onboarding content.
Read moreSkilljar is a Double Winner for the 2021 APPEALIE SaaS Awards At Skilljar, we are so happy to announce two prestigious...
Read moreEach quarter, Skilljar’s executive team recognizes one Skillet who has gone above and beyond in demonstrating one of our core...
Read moreCustomer success software plays a critical role in enhancing your support agents’ performance, sales, customer education, and marketing metrics, as...
Read moreOrganizations are always looking for ways to improve the customer training experience. Once you’ve reached a critical mass of courses,...
Read moreHave you registered for the premier Customer Education industry event yet? Connect 2021 is just one month away! Register now. ...
Read moreA crucial part of ongoing Software as a Service (SaaS) success is customer training. Whether for retention and renewals, refresher...
Read moreIntegrating customer training data into Salesforce is important, yet difficult to do with most learning systems. Here\'s how Skilljar addresses the issue.
Read moreIntegrating customer training data into Salesforce is important, yet difficult to do with most learning systems. Here\'s how Skilljar addresses the issue.
Read moreAlthough the concept of employee onboarding is widespread in human resources, it’s just as important to make sure you have...
Read moreCustomers expect to learn about your offerings in a fast, simple, accessible, and secure manner, and they also want to...
Read moreAs we count down to the fourth annual Skilljar Connect — Customer Education’s premier industry conference — we thought we’d...
Read moreWebinar attendees: If you didn’t get your questions answered during the live webinar, scroll down to the bottom of this...
Read moreThe pandemic has not just changed how we work. It’s changed how we learn. Like many tech companies, Skilljar was...
Read moreAs we count down to the fourth annual Skilljar Connect — Customer Education’s premier industry conference — we thought we’d...
Read moreYour customers likely have several ways to access product information that is most relevant to them. From introductory tutorials to...
Read moreIt’s estimated that 73% of companies are using all or mostly Saas solutions. What does this mean for the average...
Read moreAs we count down to the fourth annual Skilljar Connect — Customer Education’s premier industry conference — we thought we’d...
Read moreSkilljar customers can sign up for our next Customer Education Coffee Chat here! Skilljar’s monthly Customer Education Coffee Chats showcase...
Read moreWelcome to our series of Skilljar CONNECTions 2021! As we count down to the fourth annual Skilljar Connect — Customer...
Read moreIn their “State of Education Services 2021” report, the Technology & Services Industry Association (TSIA) described five benchmarks and associated...
Read moreA successful external training program is based on having the right Learning Management System (LMS) in place. According to Forbes,...
Read moreSkilljar customers can register for our next Customer Education Coffee Chat here. August’s Customer Education Coffee Chat featured a conversation...
Read moreOne of the key economic lessons from the pandemic is that employees can work remotely without productivity taking a hit....
Read moreAt the end of 2020, Forbes declared that “the future of work [is] the hybrid workforce.” The article stated that...
Read moreRegister now for our next webinar on September 14th, “Getting Started With Certification: How Zendesk is Creating Value for its...
Read moreRegister now for our next webinar on July 21, “Level Up Your Content for Customers: Best Practices for Video, Demos,...
Read moreSkilljar customers can register for our next Customer Education Coffee Chat here. “We see customer training being pivotal to the...
Read moreEach quarter, Skilljar’s executive team recognizes one Skillet who has gone above and beyond in demonstrating one of our core...
Read moreHere’s a “Quick Tip” for all customer education content creators: Egnyte — a unified platform to secure, manage, and maximize...
Read moreSkilljar customers can register for our next Customer Education Coffee Chat here! June’s Customer Education Coffee Chat featured a conversation...
Read moreIntercom knows a thing or two about customer conversations. As a platform that delivers messenger-based experiences through live chat, bots,...
Read moreZendesk defines “customer churn rate” as the percentage of a company’s total customers that stop doing business with the company...
Read moreWelcome to the first post in our new series recapping the hot topics and live demos presented each month in...
Read moreLearn the agenda and template that Skilljar uses for our customer success QBRs.
Read moreIn our recent webinar, Skilljar’s VP of Marketing, Michael Freeman, hosted an engaging discussion with Tiffany Taylor, Manager, Strategic Education...
Read moreShould you offer paid training? What about certifications or live training? What type of lesson pathways make sense for your audience? If you\'re not ...
Read moreCheck out Skilljar\'s latest eBook to learn a three-step plan to create a successful customer onboarding program.
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Whether or not you have a formal program in place, customer onboarding is already happening at your organization. With this...
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Focusing on customer retention is one of the most cost-effective and ROI-positive ways to strengthen your business’s customer base. In...
Read moreTo encourage customers to complete training, offer social certifications and badges, continuing education credit, points and rewards, and promotions.
Read moreMarketing has never been more challenging – or more exciting — a discipline than it is now. That’s why we’re...
Read moreIs it just us, or is everybody talking about workforce collaboration lately? It’s not just us. The rise of the...
Read moreIt’s no surprise that engaged customers are the lifeline of a business’s success. In fact, customers who are fully engaged...
Read moreIn this blog post, we’ll break down our view of the B2B customer enablement space into eight key categories, outlining the definition and ...
Read moreYou’ve just selected a new technology solution to ramp up your company’s capabilities. Congratulations! Now the fun begins – implementation....
Read moreCustomer retention today is more challenging than ever before. Not only because customers have more choices, but also because they...
Read more3 business models you can choose from when charging for training.
Read moreFive Common eLearning Acronyms - LMS, ILT, CBT/WBT, ISD, and SCORM
Read moreLearn the pros and cons of using instructor-led training for your customer education program.
Read moreCustomer retention today is more challenging than ever before, not only because customers have more choices, but also because they’re...
Read moreLooking to implement a learning management system (LMS), but not sure where to start? We've put together a checklist for each phase of your LMS ...
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While companies often focus on trying to “save” a customer on the verge of churning, as Skilljar CEO Sandi Lin...
Read moreEach quarter, Skilljar’s executive team recognizes one Skillet who has gone above and beyond in demonstrating one of our core...
Read moreDiscover the meaning and job description of Training Operations, and learn about the importance and role of training operations and manager education.
Read moreA new year means new growth opportunities, and that includes the team here at Skilljar. That’s why we’re thrilled to...
Read moreToday, inSided and Skilljar announced the launch of an integration bridging inSided’s Customer Success Community Platform and Skilljar’s Customer Education Platform. The integration ...
Read moreWe’re excited to share that Skilljar has been recognized as one of the Best Places to Work in Seattle in...
Read moreOn the heels of our Plans launch earlier this week, we’re bringing you more notable Skilljar platform features: Engagement Emails,...
Read moreWe’re thrilled to share that we’ve officially launched our newest feature, Plans, for all Skilljar customers. Plans are designed to...
Read moreThere’s no doubt that our businesses are still feeling the effects of COVID-19. And with 2021 just around the corner,...
Read moreAt Skilljar, we are often asked about in-app guidance tools – when they should be used and how (or if)...
Read moreOur Customer Spotlight blog series is all about sharing how Skilljar customers are building and evolving their Customer Education Programs...
Read moreToday, ahead of Giving Tuesday, Skilljar, alongside the Pledge 1% Movement, rang the virtual NASDAQ opening bell. The Pledge 1%...
Read moreYou could have the best on-demand training content in the world, but it won’t do any good if your audience...
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