How growth teams use customer feedback

The goal of growth teams is to promote a company's growth while improving customer experience—and to do this, customer feedback is essential.

Project management across time zones: 7 lessons

If you lead a remote, distributed team, you'll know that project management can be challenging. These tips will help improve your processes for project ...

Introducing Canny 2.0: What’s new (and how we slow-released our product update)

We’re releasing the biggest visual change to Canny ever. Here's what's new, and why we slow-released 2.0 and listened to user feedback.

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How uSERP built an $80k+ MRR agency in 1 year

Here's how uSERP bootstrapped from 1 initial client to producing $80k+ MRR in one year—with zero dollars in funding.

The post How ...

4 ways to make your user feedback tool more accessible to customers

If it’s inconvenient for your users to give feedback on your product, you won’t be hearing from them. Here's how to make ...

Best of 2020: Our top articles on customer feedback, roadmapping, and SaaS

Our top articles of 2020 on customer feedback, roadmapping, startup behind-the-scenes, and lessons learned while bootstrapping SaaS.

The post Best of 2020: Our top ...

Moderating user comments diplomatically

What if user feedback turns negative? Here's how to moderate comments and ensure that your feedback boards are a place for productive discussion.

5 roadmap tips for remote product management

Successful remote product management can be a challenge. So, having a solid roadmap is essential for product managers. Here's why, and how to approach ...

Supercharging customer feedback: When to ask for referrals

A solid referral marketing program is more than just asking users to say nice things about your product. Here's how to ask for referrals ...

How to use customer feedback to win back lost customers

There are plenty of reasons why a customer might stop using your product or service. Fortunately, for each reason, there's also a win-back strategy. Read more