The WSDM (pronounced “wisdom”) conference was scheduled to be in Tel Aviv this year, but as with everything else, it ended up being turned ...
Read moreThe key to boosting your SEO is having great product descriptions plus great search on your site. It’s conceptually simple but rarely considered. ...
Read moreCustomer-centric businesses have invested substantially in self-service technologies and content to deliver great customer experiences. Chatbots, virtual agents, community forums, multi-channel service options, and ...
Read moreCustomer demand for support services will continue to grow at an average rate of 17.6 percent industry-wide and even higher for some segments of the ...
Read moreIf you’re a business owner today, you’ve likely been told that you “need some AI” to succeed in the marketplace. Indeed, the ...
Read moreDell pioneered the “configure to order” approach to PC manufacturing in the 1980s. Today the company is a large multinational with several different brands ...
Read moreAs devoted readers know, we often remark that a huge portion of Ecommerce research is hardly relevant for practitioners outside of the few retail ...
Read moreI’ve been working in the support world for a long time. Having started my career as an engineer, I’ve been used to ...
Read moreIt’s no secret that marketing is about being relevant to prospects. It’s how marketers are able to get people to open their ...
Read moreIn the world of ecommerce, consumers expect frictionless experiences that instantly meet their needs. Things like one-click checkouts or same-day shipping can no longer ...
Read moreIt wasn’t until I found myself working from home that I realized just how often I turned to my nearby colleagues to ask ...
Read moreOne of the biggest business headlines of the past year has been the accelerated growth of ecommerce due to the coronavirus pandemic. In 2020, online ...
Read moreMachine learning has given us a golden opportunity to build better customer service experiences — for customers and agents — based on what people actually want ...
Read moreIt’s a big ask, this constant push for service leaders to do great by customers — while simultaneously cutting costs. Layer in a level ...
Read moreI’ve been advising companies on how to improve Support outcomes for nearly 20 years. Most of these efforts involve investments in new support technology ...
Read moreDelivering millions of unique experiences to millions of people – that’s what creating personalized, relevant content achieves. Coveo’s CEO, Louis Tetu, talked with ...
Read moreWith the accelerated advancement of digital transformation, Customer Support teams have more channels and more data than ever before to manage. The 24/7 nature of ...
Read moreEcommerce complexity is a reality for every manufacturer. Multitudes of processes and an array of data management programs are compounded by a dizzying amount ...
Read moreA company can’t ever just set and forget pricing. And at Coveo, we treat pricing like we treat our product, meaning that we ...
Read moreOnline shopping’s big moment came in 2020. According to Digital Commerce 360, online sales increased on B2B ecommerce sites by 10 percent, jumping more than $13 ...
Read moreLet’s not kid ourselves here. If I were to ask you what first comes to mind when you think of technical support, what ...
Read moreFour years a Leader. Coveo has once again been named a Leader in another independent research firm report – recognition of the impact Coveo is ...
Read moreIt was just a year ago that the Coveo offices (and almost all the world) shut down because of the pandemic. In looking back, ...
Read moreFor your sales reps, their Customer Relationship Management (CRM) platform is the go-to location for the information they need to move deals through the ...
Read moreMachine learning turns the concept of the workplace intranet on its head. Instead of frustrating trips around different data stores, employees can ask an ...
Read moreThe age old question of build vs buy. The answer? It depends. Consider: A handy father of three got a copy of blueprints for ...
Read moreEven before Covid-19, banks were feeling the pressure of fintech competition to provide better customer service and usability. The inability to conduct in-person transactions ...
Read moreWe don’t need sophisticated Machine Learning to know that many products in Ecommerce are seasonal – we buy swimsuits in the summer and jackets ...
Read moreThe shift to a work-from-home-first mentality has changed a lot about the nature of the employee experience—especially the coveted office perks. Goodbye, lunchtime ...
Read moreDigital retailers are sensitive to wanting to provide relevant experiences to people. But it turns out that relevance is highly nuanced, particularly in Ecommerce. ...
Read morePeople are constantly interacting with information. From browsing Pinterest for decor ideas to looking to buy a new coffee machine, we interact with information ...
Read moreHow many of you have increased your online shopping during the COVID-19 pandemic? According to UN statistics, global online shopping has risen ten percentage ...
Read moreAt Coveo we like to say that we have created an internship environment that is collaborative, welcoming, and, at the same time, full of ...
Read moreIn early December, we had the chance to remotely attend two major events in the AI community: COLING and NeurIPS. As is usually the ...
Read moreThe SaaS-fueled app-ification of consumer and enterprise software is driving more companies to hone in on the user experience; by evaluating the opportunity for ...
Read moreJumping into the New Year, most of us would like to forget 2020 ever existed. However, then we would have missed some really great research ...
Read moreDid you notice our new look? That’s right: For 2021, we have a brand new logo, along with some other tweaks to our appearance. ...
Read moreData is today’s currency, but what good is a currency if it is foreign to the country in which you are living? Or ...
Read moreLet’s get tickets for a concert this weekend! We all look forward to saying those words again. Social gatherings, events and activities will ...
Read moreWhen discussing native search integrations within Sitecore, there have only ever been three real players in the game: Solr, Azure, and Coveo. While each ...
Read moreHave you searched for something on Google Drive or SharePoint lately? Better question – have you actually found it? Sure, if the name of what ...
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